Delivery Policy:
Orders must be received before 2:00 PM, in the recipient's time zone to assure same-day delivery. Same day orders received after that time may be delivered the following day.

We will do our best to accommodate deliveries at specific times of day, but we cannot guarantee it. If you have a specific delivery time you'd like to request, simply type it into the “special instructions” box during checkout.

Time of delivery to rural route addresses, hotels, hospitals, military bases or cemeteries cannot be guaranteed.

Substitution Policy
Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color.

Fees
A Delivery Charge of $10.50 will be added to each order.

Roses price
Please take note that the price of roses will increase from the 6th to 15th of Febuary.

Currency conversion
All prices are in Canadian Currency (CAD), exchange rate for orders billed to a USA address is 18,75%.

Taxes
Sales taxes may apply on total order price or on delivery charges only depending on the recipient's address.